Q & A

About product

What is “Product Number”? / I want to know how to check "Part number"

A.

The product name includes an alphanumeric sequence such as “SK-823”, such as “SK-823 CE Level 2 Safety jacket ”. This is the “part number”. If you let us know this “product number”, it will be easier for us to identify which product is your product, and the response to inquiries will be smooth.
The same is true for the order of numbers listed as “Order No.” in the product column of the catalog. Sorry for your inconvenience, but for inquiries regarding repairs, please check the product number and fill in theInquiry Form ” section. Click here for how to check the part number.

I want to know handling stores

A.

Please refer to the following page for authorized retailers handling Komine products.
Domestic dealer
DISTRIBUTOR / Overseas dealers

I want to know the stock

A.

We do not know the inventory of dealers. Please contact your local dealer directly.

About size exchange of purchased products

A.

When purchasing a store, please contact the store where you purchased it directly.
In the case of “Comine Email / FAX sales” purchase, if “within 7 days from delivery” and “with product tag (mounting card) attached” and “unused (excluding try-on etc.)”, change size May be possible.
Sorry for your inconvenience, but for inquiries regarding repairs, please check the product number and fill in theInquiry Form ” section.
Click here for how to check the part number.

Recalling “GK-777 Heat Glove-Cicero”

A.

The battery GK-787 and the charger SH-8410, which are included with the recalled GK-777, will be replaced free of charge. Please fill out the “ Inquiry Form ”. If you press the send button after entering each item, the inquiry number will be sent to the registered email address. Make sure to include a note with the inquiry number and name in the product (or even on a slip) and send the product to Komine.
In the case of “replacement of recalled items”, all shipping costs will be borne by Komine.